Last updated: August 4, 2026
These Terms of Service ("Terms") govern your access to and use of Rafta ("the Service"), operated by Rafta ("we", "us", or "our"). By creating an account or using the Service, you agree to these Terms.
Rafta is a cloud-based inventory management platform for companies, laboratories, warehouses, universities, and other organizations. The Service lets you track items, locations, and assets and generate QR/barcode labels.
You must provide accurate information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@rafta.ai if you suspect unauthorized access.
You agree not to:
Certain features of the Service require a paid subscription. Fees are charged in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as explicitly stated in our refund policy. We reserve the right to change pricing with 30 days' notice.
You retain ownership of all data you upload to the Service ("Customer Data"). You grant us a limited, non-exclusive licence to host, store, and process your Customer Data solely to provide the Service to you. We do not sell your Customer Data to third parties. See our Privacy Policy for details on how we handle your data.
We implement industry-standard technical and organisational measures to protect your data, including encrypted data transmission (TLS), isolated multi-tenant storage, access controls, and regular automated backups. No system is 100% secure; you use the Service at your own risk.
We aim for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. Support is provided via email at support@rafta.ai.
The Service, including all software, designs, and trademarks, is owned by Rafta and protected by applicable intellectual property laws. These Terms do not grant you any right to use our trademarks or branding.
To the maximum extent permitted by applicable law, Rafta shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the fees you paid us in the 12 months preceding the claim.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
You may cancel your account at any time. We may suspend or terminate your access if you violate these Terms, with or without notice depending on severity. Upon termination, you may request a data export within 30 days, after which your data will be deleted.
These Terms are governed by the laws of Turkey, without regard to conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of Istanbul, Turkey.
We may update these Terms from time to time. We will notify you by email or in-app notice at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at legal@rafta.ai.